Privacy Policy - Koino Cards

This Privacy Policy explains how we collect, use, store, and protect your information when you use the Application (“App,” “we,” “our,” or “us”).

By using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide

We may collect information you voluntarily provide, including:

Account information (such as email address or username)
Responses to questions or prompts
Feedback or support requests

You are not required to provide sensitive personal information to use the App.

b. Automatically Collected Information

When you use the App, we may automatically collect limited technical information, such as:

Device type and operating system
App version
General usage data (e.g., feature interactions)

This information helps us improve app performance and user experience.

2. How We Use Your Information

We use your information to:

Provide and operate the App
Enable access to features and subscriptions
Improve content, functionality, and user experience
Respond to support requests
Maintain app security and prevent misuse

We do not use your data for advertising or profiling purposes.

3. Personal Reflections & Content Safety

Responses entered into the App (such as answers to prompts or reflections) are treated as private.

We do not:

Sell your personal data
Share your reflections with third parties
Publicly display your responses

Your content is used only to provide the intended App experience.

4. Data Sharing

We do not sell or rent your personal information.

We may share limited data only:

With service providers who help operate the App (e.g., hosting or analytics), under strict confidentiality obligations
If required by law or legal process
To protect the rights, safety, or integrity of the App and its users

5. Subscriptions & Payments

All payments and subscription transactions are processed by Apple through the App Store and Google through Google Play.

We do not collect or store your payment or billing information.

Subscription management, renewals, and cancellations are handled through your Apple Account Settings or Google Play subscription settings.

6. Children & Family Use

The App may be used by families and children under adult supervision.

We do not knowingly collect personal information from children without parental involvement.

Parents or guardians are responsible for determining appropriate use of the App by minors.

If you believe a child has provided personal information without appropriate consent, please contact us so we can address the issue.

7. Data Storage & Security

We take reasonable measures to protect your information using administrative, technical, and organizational safeguards.

However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to:

Provide the App
Comply with legal obligations
Resolve disputes
Enforce our agreements

You may request deletion of your data by contacting us.

9. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction or deletion
Withdraw consent where applicable

To exercise these rights, contact us using the details below.

10. Third-Party Services

The App may use third-party services (such as analytics or hosting) that have their own privacy policies. We are not responsible for the privacy practices of third-party services.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App or on our website.

Continued use of the App after changes indicates acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: hello@koinocards.com